Course 55011A:
The ITIL Foundation Certificate in IT Service Management
About this Course
This
3-day (19 contact hour) instructor-led course provides students with
the knowledge of ITIL terminology, structure and basic concepts and
comprehension of core principles of ITIL practices for service
management required to sit for the for ITIL Foundation certificate in IT
Service Management certification examination. Candidates for the ITIL
Foundation certificate in IT service management have to complete all
units and successfully pass the corresponding examination to achieve
certification. The ITIL Foundation certificate in IT Service Management
is not intended to enable the holders of the certificate to apply the
ITIL practices for service management without further guidance.
Upon
completion of the course, candidates may sit the optional ITIL
Foundation examination leading to the ITIL Foundation Certificate in IT
Service Management. Sixty (60) minutes (75 minutes and the use of a
dictionary for those taking the examination in a language other than
their first language) is allowed for the closed-book, supervised
examination which may be online or paper-based. The examination is a
multiple choice format that consists of forty (40) questions.
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Audience Profile
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
This may include but is not limited to, IT professionals, business managers and business process owners.
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At Course Completion
After
successful completion of the education and examination components
related to this certification, students can expect to gain knowledge and
understanding in the following:
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